“Your satisfaction is our mission – we stand behind every blade like we stand behind our word.”

1. MISSION PARAMETERS

At BladeMasterSale (operating as Cold Steel || Mora || Spyderco Shop), we understand that even the most elite operators occasionally need to adjust their tactical gear. Our Shipping & Returns Protocol ensures smooth operational procedures for delivering your equipment and handling any necessary adjustments.

2. SHIPPING OPERATIONS

ORDER PROCESSING

All missions (orders) are processed within 1-2 business days (excluding weekends and holidays).

DELIVERY OPTIONS

We offer two deployment methods for your tactical gear:

  • Standard Expedition: Deployed via DHL or FedEx
    • Delivery timeframe: 10-15 days after deployment
    • Mission cost: $12.95
  • Free Reconnaissance: Deployed via EMS (for missions valued at $50+)
    • Delivery timeframe: 15-25 days after deployment
    • Mission cost: FREE
OPERATIONAL NOTE: Some territories (particularly in Asia and remote regions) may be excluded from our standard deployment zones. Contact HQ if you’re unsure about your location’s eligibility.

3. RETURNS & EXCHANGES PROTOCOL

OPERATIONAL TIMEFRAME

You have 15 days from date of delivery to initiate a return or exchange. All items must be in original, unused condition with all packaging and tags intact.

NON-RETURNABLE ITEMS

For safety and hygiene reasons, the following products are non-returnable:

  • Training Knives (due to potential wear from use)
  • Custom Knife Scales (personalized items)
  • Any product that shows signs of use, sharpening, or modification

RETURN & EXCHANGE PROCEDURE

STEP 1: INITIATE REQUEST
Email our SpecOps Support team at [email protected] with the following information:

  • Subject: Return/Exchange Request – Order #[Your Order Number]
  • Body:
    • Full Name: [Your Name]
    • Order Number: [Your Order Number]
    • Product(s) for Return/Exchange: [Product Name(s)]
    • Reason for Return/Exchange: [Brief Explanation]
    • Preferred Resolution: [Refund / Exchange for (specific product)]

STEP 2: AWAIT AUTHORIZATION
Our team will respond within 24-48 hours with:

  • Return Authorization Number (RMA)
  • Shipping instructions
  • Any special handling notes

STEP 3: PACKAGE & SHIP
Securely package the item(s) with all original packaging and documentation. Include a copy of your order confirmation or packing slip.

Ship to:
BladeMasterSale Returns
2729 Johnson Street
Fayetteville, US 28301

STEP 4: TRACK & CONFIRM
Email us your tracking number. We’ll notify you when your return is received and processed.

4. REFUND OPERATIONS

Upon receipt and inspection of returned items:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timeline: 5-10 business days for credit card refunds to appear on your statement
TACTICAL NOTE: Original shipping costs are non-refundable. For exchanges, we’ll cover standard shipping costs for the replacement item.

5. DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective product:

  1. Do not use the item
  2. Take photos of the damage/defect
  3. Contact us immediately at [email protected]

We’ll arrange for expedited replacement at no additional cost.

6. INTERNATIONAL RETURNS

For operators outside the U.S.:

  • You are responsible for return shipping costs
  • Mark the package as “Returned Goods” to avoid customs fees
  • We recommend using a trackable shipping service

CONTACT HQ

For any questions about our Shipping & Returns Protocol:
Email: [email protected]

“We sharpen our policies as often as our blades.” – The BladeMaster Team